Insights

With Health Outcomes Surveys deploying in three months, we’ve been thinking about the importance of the HOS measure set.

Save the Date for Activate2024 - From Insights to Intervention: Creating Consumer-Centric Digital Experiences

With CAHPS surveys beginning to land in homes in under a month, this month’s live episode of Talking CAHPS will break down key areas of importance for member care and experience in 2024.

Decision Point is combining with mPulse and HealthTrio to become a leader in health outcomes and patient experience improvement through best-in-class digital engagement solutions.

David Reid of Florida Blue joins the series to dig into the ongoing journey of transitioning to a member-experience-first organization!

Blue Cross Blue Shield of Arizona and ReferWell join the series to discuss member engagement and experience!

Select Health and Decision Point to present to Health Plan Alliance at the Clinical Excellence and Member Experience Value Visit on 9/26.

We’re joined by Alexandra Schweitzer of Harvard Business School for this special episode of Talking CAHPS!

Prepackaged solution enables health plans to improve member experiences and quality outcomes through AI-powered automation and deep domain expertise.

As a preferred integration partner of Decision Point, ReferWell can now take action on Decision Point’s comprehensive data insights to enhance ongoing initiatives.

Chris Dixon from Healthmine joins the series to discuss the power of digital engagement!

Rex Wallace of Rex Wallace Consulting and Mick Twomey of Hyperlift join the series to discuss the CMS 2024 Final Rile, HEI reward factor, the QI Hold Harmless provision, and more!

Choice Medical Group leverages Decision Point as a strategic partner to continue to bolster its existing engagement mechanisms.

Special episode of Talking CAHPS with Melissa Smith of Healthmine!

We’re joined by Brendan Generelli of Blue Cross Blue Shield Rhode Island to discuss the ins and outs of a Provider-Driven Member Experience Program!

Decision Point to Present with Medical Mutual at The Eighth Annual Medicare Star Ratings & Quality Assurance Summit in Tampa, FL.

Data insights and concrete recommended actions for providers to improve CAHPS & member experience.

Our CAHPS team developed a 2023 CAHPS Compare Dashboard that you can use to analyze this year’s CAHPS results and compare your performance to competitors within your service area.

Healthmine and Decision Point join forces.

Today we announce the release of OpusMXM, a ready-built solution to help health plans improve Medicare Star Ratings.

What will Tukey mean for your Star ratings? Kim Barrus and Saeed Aminzadeh discuss the most sure-fire way to mitigate Tukey’s impact on Star measure performance.

How a Decision Point client acheived 5-Star CAHPS and member experience market leadership through targeted member engagement.

This episode covers the roadmap to doubling down on CAHPS in order to mitigate Tukey’s impact on your Star ratings.

This episode of Talking CAHPS focuses on the impacts of CMS now using the statistical method called Tukey when calculating Star cut-points.

Learn about the current health equity landscape, the challenges associated, and what can be done to deliver care mor equitably.

Decision Point announced today that Medical Mutual has achieved an average 5-Star rating for member satisfaction and experience across its Medicare contracts.

Decision Point announced today that SelectHealth has achieved a 5-Star rating for its Medicare plan and attained the #1 ranking for member experience in its service area.

We cover messaging that helps to ensure the desired results from your last-minute CAHPS outreach campaigns.

The Decision Point CAHPS Provider Playbook is a set of repeatable steps, actions, and best practices for plans to adopt when engaging providers in member experience improvement efforts.

We review the science behind finding the members within your population that hold the highest CAHPS value.

A conversation with David Larsen, former Director of Quality Improvement for SelectHealth.

Member satisfaction impacts all critical health plan measures. Impacting CAHPS at the member-level will result in improved CAHPS ratings and boost overall Star performance.

Rising Stars is a video podcast that features the brightest minds in Medicare Star Ratings.

On December 8th, 2021 Decision Point’s Director of Analytics, Lisette Roman, led a virtual session.

MA plans can leverage the solutions from both companies to impact Medicare Star performance with speed and accuracy.

• Part 1: 2022 Star Ratings Release
• Part 2: The Importance of CAHPS
• Part 3: Decision Point CAHPS Compare Dashboard
• Part 4: Decision Point CAHPS Improvement Solution

Join the growing movement to understand CAHPS beyond the survey - as barriers to member engagement in members’ health.

Join the growing movement to understand CAHPS issues beyond the survey - as barriers to member engagement.

On July 13th, at Medicare Market Innovations Summit,Saeed Aminzadeh presented to the audience on how to take control of CAHPS.

Join us on June 22nd for a virtual session led by Decision Point CEO, Saeed Aminzadeh.

Behavioral health leaders come together to share their findings on the state of wellbeing in the wake of a pandemic.

The partnership is focused on enhancing the member experience and improving the quality of care.

Four changemakers from leading technology companies come together to discuss improving access to care.

Dr. Jerry Frank and Saeed Aminzadeh lead a session on activating whole person care.

Join us on May 18th for a virtual session led by Decision Point CEO, Saeed Aminzadeh.

Decision Point helps SelectHealth use machine learning and AI to predict the risk of future avoidable events.

Will CMS take action and modernize a system that was launched in the ’90s and has since seen little change?

Decision Point unveils its health plan member population segmentation tool powered by artificial intelligence.

By 2023, CAHPS and member experience will account for over 50% of CMS Star Ratings.

ACHP and their affiliated plans are known for seeking out innovative ways to elevate the member experience.

CAHPS and associated measures will now be 2x-weighted for 2021 ratings and doubled to a 4x-weight for 2023 ratings.

EmblemHealth, WellCare, & Decision Point discuss the impact of COVID-19 on population health management.

Health plans hold the responsibility to act as a beacon of hope, trust, and guidance to their members during this global health crisis.

SelectHealth and Decision Point discuss the challenges and tactics when moving to a proactive population health model.

This is a pivotal time to elevate members’ perception of the plan.

As a partner with health plans, Decision Point is trying to do its part in COVID-19 relief.

In this series of interviews, we look at three key elements of a CAHPS improvement strategy.

In this series of interviews, we look at three key elements of a CAHPS improvement strategy.

In this series of interviews, we look at three key elements of a CAHPS improvement strategy.

Harvard Pilgrim Health Care and Decision Point take a deep dive into a case study regarding journey mapping.

Sander Koyfman, Behavioral Health Medical Director (New York) at WellCare, William Jonakin, Medical Director at St. Luk…

Reducing avoidable utilization in challenging, hard-to-engage populations requires non- traditional approaches.

Medical Mutual of Ohio and Decision Point discuss machine learning to improve CAHPS and lower voluntary disenrollment.

Harvard Pilgrim and Decision Point come together to discuss improving Star scores using incentives.

Decision Point and Healthfirst come together to discuss strategies and tactics that have yielded positive outcomes.

Decision Point to Present with Harvard at The Fifth Annual Medicare Star Ratings & Quality Assurance Summit in Miami, FL

Value-based care has changed the equation by shifting hospital reimbursement so that it is more aligned with PHM.

Four things healthcare executives should know about the proposal.

How does deeper health plan / provider collaboration improve patient outcomes?

Measuring provider performance is complex. We must fundamentally shift the way we analyze provider performance.

The 4th annual Care Coordination Innovations conference in Scottsdale, AZ on September 25-26.

Many costly admissions are avoidable, when deploying the right tactics.

How do you establish a pure control group in a care mananagement setting, when withholding care is not an option?

Home Care can deliver a variety of personalized and needed services, all geared towards reducing avoidable admissions.

Health Professional Radio host Neal Howard interviews Decision Point CEO, Saeed Aminzadeh.

This year was the first year that Decision Point has sponsored the Bridge to PopHealth East conference in Boston, MA.

Decision Point releases an application that provides an actionable member summary that supercharges engagement.

“To excel at population health, we need to know as much as possible at an immense scale.”

A report on “Impacting Perceptions of Healthcare Access & Satisfaction”

What are personas and how do they relate to work that Decision Point is doing on behalf of its clients?

The goal of our personas is to help our clients better tailor content to their members. Decision Point personas are mod…

There’s more in common than you may think.

“We are pleased to be able to support Harvard Pilgrim on their member-centric quality enhancement initiatives.”