Achieving 5-Star CAHPS: Transparency, Engagement and Outcomes

On December 8th, 2021 Decision Point’s Director of Analytics, Lisette Roman, led a virtual presentation at the SSN Star Ratings Summit that featured tried and true strategies for acheiving a 5-Star CAHPS rating.

The presentation covered:

• Deploying artificial intelligence to identify members that have the greatest impact on CAHPS scores
• Building an effective CAHPS engagement timeline across the year to improve the member experience
• Identifying which providers are caring for your negative CAHPS raters to activate member experience efforts
• Setting a process to analyze CAHPS and member experience intervention results for sustained improvement

Sorry if you missed it! The presentation was great and had a ton of Q&A!