CAHPS & Member Experience
Satisfaction, powered by data.
Making CAHPS actionable
5 of 8
Average CAHPS measures improved annually
7 of 9
Members accurately predicted as negative or positive respondents
Take control of CAHPS
- Make CAHPS actionable and transparent by identifying each member’s likely CAHPS response and whether they’re likely to respond to a CAHPS survey if they’re targeted.
- AI & machine learning-driven risk scores for every member in the plan, for every CAHPS measure.
- Identify who is likely to be a negative OR positive respondent in order to craft an intelligent and meaningful CAHPS improvement strategy.
Population profiling dashboard
- View CAHPS hotspots across multiple dimensions including members, contracts, providers, zip codes, demographics, social determinants, utilization, appeals, complaints, and more.
- No mock-survey data? No problem. Our CAHPS survey response database consisting of 2 million identified member surveys enables us to match like-members within populations to make accurate and reliable predictions.
Forecast engagement needs
- Our CAHPS Outreach Optimizer models the number of members you’ll need to outreach to per contract, per measure, within each campaign channel to achieve results.
- Preserve plan outreach resources, decrease member abrasion, and guide your team to Star success with a cohesive engagement strategy that will move the needle across measures.
Activate outreach with ease
Engagement on-demand Leapfrog the internal or vendor analytics queue. Generate your campaign lists in minutes using Opus, our member engagement suite.
Own your campaign lists Filter using hundreds of filterable attributes, including AI/ML risk predictions, and barriers to care.
Hit your targets Gain the ability to build lists in minutes that directly align with specific Star measure goals.
Outreach with impact
- Through propensity to engage modeling, discover which members are likely to respond to which communication channels within your arsenal. Is the member most likely to respond to a letter? A text message? Are they even likely to respond to a CAHPS survey? We can tell you.
- Gain access to our team of linguists on staff to craft persona-based messaging across all mediums that directly address drivers of dissatisfaction and align with your brand’s voice.
Click the button below to request a complimentary CAHPS consultation. You will discover how many members, per contract, you must engage with in order to achieve your CAHPS rating goal along with intervention suggestions.