webinars
January 19, 2023
Talking CAHPS: 2023 Emerging Trends in Member Experience
Check out this episode to learn:
- The predominant strategies that have emerged around CAHPS and member experience improvement that plans adopted and the learnings associated
- The unique methods plans have implemented to achieve organizational alignment around CAHPS and member experience
- The rise of plan-provider collaboration on member experience and CAHPS and scaling effective provider partnerships
- The impacts of declining survey reach rates by phone and e-mail and the new methods plans are implementing to measure member satisfaction year-round