Talking CAHPS: Countering the Impact of Tukey by Increasing Focus on Member Experience

Check out this episode to learn:

• What is the Tukey outlier deletion method and the rationale for its impending use?
• What this change in cut-point calculations might mean for your plan
• Tukey’s forecasted impact on an actual MA plan
• How you can leverage CAHPS and associated member experience measures to hedge against a drop in Stars