events
July 13, 2021
Taking Control of CAHPS and Member Experience Through Strategic Engagement
On July 13th, 2021 at the Medicare Market Innovations Summit, Saeed Aminzadeh led a virtual session on taking control of CAHPS and member experience through a range of strategic engagement strategies.
During the session, Saeed covered:
- Uncovering the drivers of member satisfaction & experience
- Identifying low CAHPS raters using predictive analytics
- Eengagement timelines that improve member experience and CAHPS scoring
- Using behavioral science to craft engaging scripts to improve member perception