Talking CAHPS: Who Responds to the Survey?
Now that CAHPS surveys are in homes, we’re thinking about which members are responding and which members are simply throwing the survey away. Better yet, how can you proactively identify who is most likely to respond to the survey to identify the members likely to have the greatest impact on your CAHPS ratings?
Join us on March 31st at noon EST for an educational webinar on CAHPS responders. Topics will include:
- The profiles of members likely to respond / likely not to respond
- The profiles of negative raters / positive raters
- Identifying these members in advance using artificial intelligence