October 25, 2023

Talking CAHPS with BCBSAZ & ReferWell

Check out this episode to learn:

  • The importance of building trust within your membership through thoughtful member engagement by identifying and understanding preferences and barriers
  • The impact of getting ahead of member access issues and the deep correlation across a number of other plan performance metrics
  • How to make CAHPS collaboration worth it across departments and examples of how to drive organic buy-in
  • Key philosophies to follow when leading a successful member experience program and lessons learned along the way