April 30, 2024

Talking CAHPS: The HOS Edition

For this episode…

With Health Outcomes Surveys deploying in three months, we’ve been thinking about the importance of the HOS measure set. Along the way, we’ve uncovered some really interesting data that highlight the importance of having a tactical HOS improvement strategy in place.

  • The current and future impact of HOS on our Star scores and our thoughts around general market outlook
  • The member-level insights we have uncovered that show us what these individuals who respond unfavorably to the survey look like and how they move throughout the world
  • How to identify members within your population likely to report declining health outcomes, have falls or bladder control issues, and if they’re likely to manage those issues on their own
  • The recommended actions to take when engaging with these members as we prepare for the survey’s launch in July