February 28, 2024

Talking CAHPS: The Changing Face of CAHPS

For this episode…

Our members have been through a lot over the past few years. While many assumptions around member needs have remained the same, the truth is that so much has changed throughout our world and within our healthcare system impacting each of our members’ needs. The face of CAHPS has changed.

With CAHPS surveys beginning to land in homes in under a month, this month’s episode of Talking CAHPS breaks down key areas of importance for member care and experience in 2024, this year’s drivers of negative and positive responses, and our vision on the best path forward.