April 13, 2022
Talking CAHPS: Countering the Impact of Tukey by Increasing Focus on Member Experience
In this video you will learn:
- What is the Tukey outlier deletion method and the rationale for its impending use?
- What this change in cut-point calculations might mean for your plan
- Tukey’s forecasted impact on an actual MA plan
- How you can leverage CAHPS and associated member experience measures to hedge against a drop in Stars