January 19, 2023

Talking CAHPS: 2023 Emerging Trends in Member Experience

Check out this episode to learn:

  • The predominant strategies that have emerged around CAHPS and member experience improvement that plans adopted and the learnings associated
  • The unique methods plans have implemented to achieve organizational alignment around CAHPS and member experience
  • The rise of plan-provider collaboration on member experience and CAHPS and scaling effective provider partnerships
  • The impacts of declining survey reach rates by phone and e-mail and the new methods plans are implementing to measure member satisfaction year-round