BOSTON, Jan. 27, 2022 (GLOBE NEWSWIRE) — Decision Point Healthcare Solutions (“Decision Point”), an innovator in providing member engagement management solutions to the healthcare industry, announced today that SelectHealth – Intermountain Healthcare’s nonprofit insurance division serving more than 900,000 members across Utah, Idaho, and Nevada – has achieved a 5-Star rating for its Medicare plan and attained the #1 ranking for member experience in its service area. Member experience is measured in the Consumer Assessment of Healthcare Provider and Systems (“CAHPS”) survey, covering areas such as member access, doctor satisfaction and health plan satisfaction.
SelectHealth’s holistic population health program is focused on early detection of member experience, satisfaction, quality of care and clinical risk in order to deliver targeted, proactive, relevant, interventions designed to focus on a member’s areas of greatest need, and in a manner that addresses their specific barriers to engagement.
Using machine learning and artificial intelligence, Decision Point helps SelectHealth predict each member’s healthcare journey, and pinpoint’s members that would benefit most from SelectHealth’s impactful interventions. Decision Point’s predictive analytics identifies member risk across a variety of disparate areas, including satisfaction, access, compliance with evidence-based guidelines, and utilization, which enables SelectHealth to proactively evaluate each member’s needs across a broad spectrum and provide support to members that need the most help.
Mr. Saeed Aminzadeh, Chief Executive Officer of Decision Point said, “We are proud of the team at SelectHealth for their accomplishments and grateful to continue to be a part of their journey. Their commitment to excellence and dedication to holistic member engagement shows through the high quality of care delivered to their membership.”
David Lemperle, Chief Sales and Marketing Officer, VP, at SelectHealth said, “Leveraging our information assets to improve the quality of care and overall experience for our members is critical to the mission at SelectHealth. Decision Point’s ability to predict the entire member journey has helped us to implement strategies that support our goals.”