BOSTON, Feb. 23, 2022 (GLOBE NEWSWIRE) — Decision Point Healthcare Solutions (“Decision Point”), an innovator in providing engagement management solutions to the healthcare industry, announced today that Medical Mutual has achieved an average 5-Star rating for member satisfaction and experience across its Medicare contracts. Member satisfaction and experience is measured by the Consumer Assessment of Healthcare Provider and Systems (CAHPS) survey, covering areas such as member access, doctor satisfaction and health plan satisfaction.
Medical Mutual’s comprehensive member experience program is focused on the identification of member-specific health plan satisfaction ratings, drivers of engagement, and proactive, relevant, and personalized communications to enhance each member’s experience with their health plan.
Decision Point’s suite of member-experience solutions addresses the most pressing issues facing health plans today: how to truly engage members and improve satisfaction, while improving quality of and access to care while enhancing members’ overall health and well-being. Decision Point provides a unique and effective approach that leverages machine learning and artificial intelligence to enable health plans to better understand and predict each member’s healthcare journey, delivering insights into the specific attributes that drive behavior.
“We are proud to collaborate with the team at Medical Mutual,” said Saeed Aminzadeh, Chief Executive Officer of Decision Point. “We’re very grateful to play a role in complementing their engagement programs by providing tools to identify opportunities to further enhance the experience they provide to their members.”
Mark Pencek, Vice President of Customer Experience at Medical Mutual, said, “Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”