webinars

52 minutes

Talking CAHPS

Beyond the Survey

Did you know…

  • 1 in 2 members likely to choose to leave the plan are likely to negatively rate Plan Satisfaction related CAHPS items
  • 1 in 3 members likely to be non-adherent to medications are likely to negatively rate Access and Provider related CAHPS items
  • 1 in 4 members likely to be non-compliant with HEDIS measures are likely to negatively rate Access and Provider CAHPS items

Join the growing movement to understand CAHPS issues beyond the survey - as barriers to member engagement in their health.