Medicare Star Optimization
Decision Point enables Medicare plans to improve Star performance by predicting member and provider engagement behavior, understanding their barriers to engagement, and delivering the right message with the right channel to members that need it most. Learn More
Retention & Satisfaction Solutions
Improving retention and satisfaction requires an in-depth understanding of member behavior and the factors that influence decision-making. For health plans to be successful in changing behavior and improving retention, it is critical that they tackle these behavioral factors head-on, and for member communications and interventions to be personalized, targeted and efficient. Learn More
Quality Improvement Solutions
Improving quality ratings across HEDIS, HOS and other measure sets requires not only an in-depth understanding of member behavior and the factors that influence decision-making, but also an ability to coordinate outreach across multiple measures, and delivering efficient communications that target behavior change across measures. Learn More
Medication Adherence Solutions
Because of mounting evidence that medication non-adherence is associated with higher costs of care and adverse clinical outcomes, medication adherence programs are a critical component of any quality improvement plan. To improve medication adherence, plans must understand how a member’s clinical, consumer and engagement profile relates to sustained compliance and adherence. Learn More
Survey Optimization Solutions
Making full use of your investments in member surveys is not only cost-efficient, but it is an important component of any health plan initiative, from quality improvement, to member satisfaction, to member retention programs. Plans spend considerable resources surveying members on various important issues, however, most of the time survey response data is only available for a fraction of the membership, making it difficult to apply the survey response concepts to the broader membership. Learn More
