Medicare Star Optimization
Decision Point enables MA and MAPD plans to improve Star performance and efficiency, as well as identify and act upon other high-ROI opportunities. We help you set data-driven goals, select measures that will help you achieve your goals in the most efficient manner possible, and stratify and target providers and members to maximize the probability of success.
Retention & Satisfaction Solutions
Improving retention and satisfaction requires an in-depth understanding of member behavior and the factors that influence decision-making. For health plans to be successful in changing behavior and increasing retention, it is critical that they tackle these behavioral factors head-on, and for member communications and interventions to be personalized, targeted and efficient.
Quality Improvement Solutions
Improving quality ratings across HEDIS, HOS and other measure sets requires an in-depth understanding of member behavior and the factors that influence decision-making. For health plans to be successful in changing behavior and improving quality, it is critical that they tackle these behavioral factors head-on, and for member communications and interventions to be personalized, targeted and efficient.
Medication Adherence Solutions
Because of mounting evidence that medication non-adherence is associated with higher costs of care and adverse clinical outcomes, medication adherence programs are a critical component of any quality improvement plan. Promoting medication adherence not only requires an in-depth understanding of member behavior and the factors that influence decision-making, but also how those factors are influenced by the type and combination of medications that are prescribed.
Survey Optimization Solutions
Making full use of your investments in member surveys is not only cost-efficient, but it is an important component of any health plan initiative, from quality improvement, to member satisfaction, to member retention programs. Plans spend considerable resources surveying members on various important issues, however, most of the time survey response data is only available for a fraction of the membership, making it difficult to apply the survey response concepts to the broader membership.
