Medical Mutual & Decision Point: Successes in Improving CAHPS

Mark Pencek, Vice President of Customer Experience at Medical Mutual of Ohio and Saeed Aminzadeh, CEO of Decision Point discuss successes in harnessing machine learning to improve CAHPS and lowering voluntary disenrollment:

  • Harnessing machine learning and AI technologies to predict member CAHPS & disenrollment behavior
  • Translating output into effective initiatives to impact member perception
  • Learnings and outcome measurement
  • Designing a data-driven foundation for continuous learning and program improvement

Link to conference agenda.

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