Customer Engagement Manager

Boston, MA

Full-Time

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Decision Point is looking for a Boston based, highly motivated individual to join our Customer Success team. This candidate will be focused on implementing and servicing our health plan customers. The role is suited for individuals that have a background in Health plan and health plan data, are passionate about customer service, adept at managing and keeping to timelines and are creative problem solvers.

Decision Point is an exciting high growth company performing cutting edge work with healthcare organizations nationwide to improve their health and cost outcomes. Our innovative approach to member and provider engagement analytics is advancing the science in this rapidly evolving space. As a result, this role offers a unique career opportunity to work with a small team of recognized industry experts in a fast paced, innovative environment. You will work within all facets of our customer engagements driving success and removing obstacles including: kickoff, planning, project management, data collection, outreach planning, ongoing results analysis and outcomes analysis.

Primary Responsibilities

  • Single point of contact coordinating all customer activities between the customer, Decision Point and customer/Decision Point outreach vendors
  • Build trusted and strategic advisor relationships with customer contacts
  • Drive Decision Point deliveries to success and renewals
  • Work closely with the data operations team during identification, collection and tracking of customer data feeds to Decision Point
  • Build out project plans and delivery tracking for customer engagements
  • Conduct and manage weekly project status meetings
  • Work closely with outreach customer teams and vendors to delivery optimized outreach engagements leveraging Decision Point models and analytics

Skills & Experience

  • BS/MS in Computer Science, Business Management, Healthcare Policy or Informatics or other related fields
  • Healthcare plan experience in HEDIS Quality, CAHPS, Stars, Retention and/or Care Management is a must
  • 3 – 5 years managing customer relationships
  • Consultative approach to customer management
  • Ability to communicate clearly and concisely through both oral and written communications
  • Organized and detail oriented as well as analytical
  • Ability to build trusted relationships with customers
  • Presentation preparation and delivery skills a plus
  • Tableau familiarity a plus

If you believe you’re a good fit for this role, we’d love to hear from you! When applying, please include a cover letter to your résumé so that we can learn more about what has you so excited about this opportunity.

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