November 17, 2023
Talking CAHPS with Florida Blue
For this episode…
We’re thrilled to have had one of our trusted client partners join us for the November episode of Talking CAHPS!
Joining us for this special episode will be David Reid, Senior Director of Medicare Member Experience at Florida Blue.
David is accountable for working cross-functionally to develop customer-centric strategies that deliver exceptional end-to-end experiences for Medicare members to drive satisfaction and retention while achieving and maintaining high performance on related CAHPS and administrative Star measures.
David is a Certified Information Systems Auditor (CISA) with a background in risk management and internal auditing, process improvement, operations management, regulatory/accreditation compliance, systems development, and database administration.
Tune in to hear one plan’s path to transitioning to a member-experience-first organization, the challenges along the way, and the key philosophies that continue to pay off for Florida Blue and the members they serve.