December 01, 2022

Talking CAHPS: A 5-Star Conversation with BCBSRI

Check out this episode to learn:

  • How to identify your highest impact CAHPS providers and determine which providers are worth focusing your CAHPS time and attention
  • The evolution at BCBSRI of communicating with providers regarding CAHPS improvement and observed changes in provider behavior
  • How to make CAHPS collaboration worth it for providers and examples of how to drive organic buy-in
  • Key philosophies to follow when leading a successful provider-driven member experience program and lessons learned along the way