Taking Control of CAHPS and Member Experience Through Strategic Engagement

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  • Written by Karen Pierce

July 13th at the 12th Annual Medicare Market Innovations Forum

Join us on July 13th for a virtual session led by Decision Point CEO, Saeed Aminzadeh, on taking control of CAHPS and member experience through a range of strategic engagement strategies.

The session is free to attend for all hospital and health plan employees! You can register here.

We’ll cover:

  • Uncovering and understanding the drivers of member satisfaction & experience
  • Identifying low CAHPS raters using predictive analytics
  • Using an action oriented engagement timeline to improve member experience and CAHPS scoring
  • Using behavioral science to craft engaging scripts to improve member perception

Hope to see you there!