Join us on June 22nd for a virtual session lead by Decision Point CEO, Saeed Aminzadeh, on sustained CAHPS and member experience improvement through targeted member-provider engagement.
The session is free to attend for all hospital and health plan employees! You can register here.
- By 2023 CAHPS and member experience will account for over 50% of CMS Star Ratings and become the single most important Star measure grouping
- Understanding how member experience and clinical behavior are intertwined
- Devising strategies and processes that enable us to excel at CAHPS while also impacting other Star measures
- Building a CAHPS focused, action-oriented engagement timeline
- Leveraging mock-CAHPS response data to measure CAHPS risk on a member-level across a population
- Becoming a CAHPS-centric organization to boost overall member experience while also improving CAHPS ratings
We hope to see you there!