Sustained CAHPS and Member Experience Improvement Through Targeted Member-Provider Engagement

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  • Written by Karen Pierce

June 22nd at the 12th Annual Medicare Stars, HEDIS, Quality, and Risk Summit

Join us on June 22nd for a virtual session lead by Decision Point CEO, Saeed Aminzadeh, on sustained CAHPS and member experience improvement through targeted member-provider engagement.

The session is free to attend for all hospital and health plan employees! You can register here.

Some highlights:

  • By 2023 CAHPS and member experience will account for over 50% of CMS Star Ratings and become the single most important Star measure grouping
  • Understanding how member experience and clinical behavior are intertwined
  • Devising strategies and processes that enable us to excel at CAHPS while also impacting other Star measures
  • Building a CAHPS focused, action-oriented engagement timeline
  • Leveraging mock-CAHPS response data to measure CAHPS risk on a member-level across a population
  • Becoming a CAHPS-centric organization to boost overall member experience while also improving CAHPS ratings

We hope to see you there!