Harvard Pilgrim & Decision Point: Journey Mapping to Enhance Member Experience, Engagement & Retention

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Harvard Pilgrim & Decision Point: Journey Mapping to Enhance Member Experience, Engagement & Retention

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  • Written by Karen Pierce

December 2-4 at The Fifth Annual Medicare Star Ratings & Quality Assurance Summit, Miami, FL.

Noreen Hurley, Manager of Member Experience and Star Quality at Harvard Pilgrim Health Care and Decision Point CEO, Saeed Aminzadeh will take a deep dive into a case study regarding journey mapping and why it is such a crucial tool to improving and sustaining a top tier member experience. This session will explore:

  • How to decide which journeys to explore
  • How to structure your event
  • Identifying pain points and how to fix them
  • Keeping focus and ensuring something gets done - always the hardest part!

For more information on the conference please visit the agenda.