Noreen Hurley, Manager of Member Experience and Star Quality at Harvard Pilgrim Health Care and Decision Point CEO, Saeed Aminzadeh will take a deep dive into a case study regarding journey mapping and why it is such a crucial tool to improving and sustaining a top tier member experience. This session will explore:
- How to decide which journeys to explore
- How to structure your event
- Identifying pain points and how to fix them
- Keeping focus and ensuring something gets done - always the hardest part!
For more information on the conference please visit the agenda.