Join us for a CAHPS focused webinar Thursday 11/18 at noon EST!
SelectHealth achieved a 5-Star rating for 2022 CAHPS, is now #1 in their region for CAHPS, and is an overall 5-Star plan.
David Larsen, former Director of Quality Improvement for SelectHealth will be joined by Saeed Aminzadeh, CEO of Decision Point, to share the blueprint for how they got there and address some of the obstacles faced along the way.
This discussion will cover:
- How to foster a great member experience through thoughtful member communication
- The influence and impact of providers on CAHPS & member experience
- Operationalizing an effective CAHPS strategy that spans throughout the year
- Measuring results and monitoring leading indicators that your member experience efforts are paying off
We look forward to seeing you there!